According this announcement the lithium-ion batteries in more than 50,000 laptops because of the danger of fire in cases of battery malfunction.
“These batteries have the potential to overheat, posing a fire and burn hazard to customers,” the company said in a statement. “For this reason, it is extremely important to check whether your battery is affected.”
The recall affects the battery, not the entire computer. Consumers should run HP’s Validation Utility software to determine if their battery has been recalled. If the battery needs to be replaced, they should then install an update that will put the device in Battery Safe Mode, which will discharge the battery and prevent it from being charged until it’s replaced. This update will allow consumers to continue using the computers safely with AC power while they wait for a new battery.
Since the batteries in most affected models are not user-replaceable, HP will send a technician to the consumer’s location to install the replacement.
Devices Recalled: The recall involves lithium-ion batteries for the HP ProBook (64x G2 and G3 series, 65x G2 and G3 series); HPx360 310 G2; HP Envy m6; HP Pavilion x360; HP 11; and HP ZBook (17 G3, 17 G4, and Studio G3).
About 50,000 computers containing the recalled batteries were sold at national retailers including Best Buy, Amazon, and the HP website between December 2015 and December 2017. An additional 2,600 units were sold in Canada.
The batteries were also sold as accessories or replacement batteries for the products above and the HP ZBook Studio G4 mobile workstation.
The Problem: According to the Consumer Product Safety Commission, HP has received eight reports of batteries overheating, melting, or charring. The malfunctioning batteries resulted in three incidents of property damage totalling $1,500 and a single first-degree burn to the hand.
Consumers can also use the site to order a free replacement battery, which HP will install at no cost by sending a technician to your home.
How to Contact the Manufacturer:
CPSC Recall Number: 18-077